A good description of the problem at a high-level so that pretty much anyone can understand it.
Time for your research and data to shine. This should be how you describe the problem using qual / quant data. It can show the current state and what future state might look like. Again this needs to be easily understandable.
What are the success measures? When can you say its done?
We are not asking for the solution here, we are trying to think what the future state outcomes are for the actors involved.
Target | How we will intervene | Outcomes | ||
---|---|---|---|---|
Whose behaviour will change because of this work? | What is their current behaviour? | How will their behaviour change? | How will the new behaviour pattern benefit the user? | How will the new behaviour pattern benefit the business? |
Ok so you are going to spend sometime on this.. but time is money. Show the direction of your experiment and what needles you are going to move. Show the description of the experiment and the KPI / Success measure.
This will be added at the end when you know a solution-ish. Tell the users when it might be expected and in what format. Will they get a simple solution first or is this big bang?
Remember this document is collaborative. Start asking questions. Tag people. Get them answered and fill in the blank spaces above.